Work Out Of Office Ltd. : Capital and Regional plc

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Success Story: Capital and Regional Plc

Capital “SEVEN’s Always-On Mail gives you email on the run. Our people rely on this product. You can manage your inbox anywhere including embedded attachments and view them in their proper form. That’s something you can’t do with a Blackberry.”

Richard Snooks, Head of Group Information Technology, Capital & Regional plc.  

 Overview

Capital & Regional plc in the UK is a co-investing real estate asset management firm focused on providing a leading edge approach to the management of property assets. With retail and leisure facilities throughout the UK under management it is currently valued over £3.5 billion and expanding.
The company has a real need to maintain fluent connections amongst its IT staff in order to troubleshoot and administer issues in the company’s mainland operations.
 

Situation

As a company, Capital & Regional plc is expanding in terms of head count and site growth at a rate of 25% per annum. With such tremendous growth and the ever-present need to manage geo¬graphically distributed sites around the UK, a fast and functional push email solution for its IT administrators is a must. Capital & Regional IT administrators are on call 18 hours a day, seven days a week and SEVEN Always-On Mail installed in their Dell X502 PDAs helps them keep on top of the work demands of a company undergoing dynamic change.
“SEVEN’s Always-On Mail gives you email on the run. Our people rely on this product. You can manage your inbox anywhere including embedded attachments and view them in their proper form. That’s something you can’t do with a Blackberry,” says Richard Snooks, Head of Group Information Technology.

Solution

Capital & Regional’s entire IT team run SEVEN Always-On Mail. After testing, they were convinced that SEVEN’s solution was a good fit for the demands of their work and their PDA of choice, the Dell X502. The choice over the competition was clear. “SEVEN Always-On Mail is implemented on a proper platform and, using the Dell X502 we get VGA resolution and an awful lot of information on screen. The combination means that we have a proper tool in our hands. Also, with affordable licenses per user, the return on investment is very quick. I personally answer mails and book appointments every day on my one-hour overland train journey – try quantifying that in terms of operational efficiency,” Richard Snooks concludes.

 

Capital success

SEVEN Always-on Mail is used by the IT personnel at Capital & Regional plc to troubleshoot and administer a corporate network governing malls and leisure centres across the UK, seven days a week, 18 hours a day. The solution provides them with up-to-the-minute information and enables them to respond with speed and assurance.

Key Benefits

  • Enables anywhere, anytime access to critical information
  • Cuts response time to customer and technical support requests
  • Promotes more decision-making on site
  • Fits seamlessly with PDA or mobile device of choice
  • Offers proper screen views and user-friendly functionality
  • Works with existing Microsoft Exchange 2003 servers and Windows Mobile devices
  • Guarantees safe transfer of data between enterprise and mobile worker 

Core Solution Benefits

  • User-friendly – intuitive user interface and functions
  • Cost efficient – no need for costly IT training or hardware investments
  • Quick installation – up and running in less than one hour
  • Easy to expand – keeps up with corporate growth
  • Outstanding security – point-to-point encryption