Work Out Of Office Ltd. : IE kb article 22

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FAQ - General info

These example FAQ's are based on material from www.workoutofoffice.com

Is the subscription service based on email address collected or by phone?
When you purchase, you pay for the service, not for the software. So you can change the software from one device to another, even change the email address, if you want to. When you change phones, you should install OTA (over the air). You will be given a notice, that your email is connected with another device, and asked whether you want to change the service to this one. When you change email address, the change should be done through the web service www.alwaysonmail.com/internet/. Please, choose 'Mail server configuration' and give the new details. This way the new address is automatically associated with current device.

Can you please tell me if SEVEN Always-On Mail Internet Edition supports SSL on IMAP?
The current version supports SSL on IMAP. The latest version can be downloaded from http://www.workoutofoffice.com/software/always-on-mail/trial

Why are HTML tags stripped?
We originally decided to strip the HTML tags from email received with Always-On Mail for two reasons: because most mobile devices' email clients could not support HTML and also because stripping HTML tags from email meant less traffic to be sent over GPRS (which reduces GPRS costs).

For example P910i email client now supports HTML emails. However, to allow HTML emails to work for P910i phones would mean turning off the HTML stripping for all users' emails. Not just those using a P910i. The HTML stripping is currently performed by our relay server, not the mobile client, so it would mean turning off the HTML stripping on the relay server itself. However, when HTML-capable clients start to become the default clients in mobile devices we will start to allow HTML tags to pass through the relay server. Unfortunately, though, we will keep the HTML striping feature in place for the time being.

I have just bought a new phone - how do I move the service to this new device?
Pause Always-On Mail, then uninstall the software from your old phone.  Now download the correct Always-On Mail client onto your new phone. Next please sign in to our web service with your own username and password, and reactivate the service. There's no need to create a new account, unless you decide to use a different email address, too.

I removed the service and want to reinstall, but get error "user already exists in the system".
download the correct client from http://www.workoutofoffice.com/software/always-on-mail/trial/
open the client and choose access point (which should be the same that you use for your browser) -> the activation code flashes on the screen and the browser is automatically opened follow the instructions on the screen (when you are notified that there's already an account with the same user, choose 'Continue' and the earlier account is replaced with this one)

Always-On Mail application clashes with another program running over GPRS. Is there a way to configure the phone better?
The two programs are both trying to use the same APN (Access Point Name) at the same time. The only workaround for this would be to create two separate APNs, then use one APN with Always-On Mail and the other with the other software. Obviously the two APNs would have to have the same settings (as according to your service provider), but you should name them differently so that they are recognizable.

What is the typical data overhead compared with using the phone's standard pull service?
The protocol used by Always-On Mail is optimised for wireless networks. The used push protocol minimises data overhead required for signalling between clients and servers and delivering the between them. By intelligent compression, truncation and on-demand request of additional data SEVEN Always-On Mail outperforms many other email protocols like ActiveSync or IMAP, typically, by a ratio of 5:1. Consequently, the total overhead of Always-On Mail is actually negative, because a direct download of the same messages would cause much higher data transfer amounts. The only notable overhead that is required for the Always-On Mail push protocol is caused by the connection creation and keep-alive signalling. The connection setup is incurred every time the client creates a new connection to the Relay Server. This can happen as a result of the client being switched off and then on again, or it can happen as a result of the network coverage being lost. The approximate cost of establishing a connection is 600-700 bytes (the size varies slightly between networks and with network conditions).

Does the application use a lot of battery power?
In packet-switched networks, such as GPRS, power is mostly consumed when data is transmitted over the network. As a result of the data transmission optimisations, the average data transfer for an end user is 2 MB per month and 95% of all the end users move less than 6 MB of data in a month. During the peak hours, one user transmits approximately 10 KB of data. Optimised bandwidth use is also achieved by pushing large attachments only when requested by the user. The effective use of the bandwidth also conserves power and extends battery life. By compressing all data before it is sent in an encrypted state to and from the mobile device, achieving a 2:1 compression ratio, Always-On Mail minimises wireless data costs and maximises battery life.

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